Refund and Return Policy

Effective Date: January 3, 2025

At FutureTechLuis, we want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, we offer a straightforward refund and return process. Please read our policy below to understand how to return or exchange items, and the conditions that apply.

Return Eligibility

You may return most items within 30 days of receiving your order, provided they meet the following conditions:

  • The item must be unused and in its original condition.
  • The item must be in the original packaging, including any tags or labels attached.
  • Proof of purchase, such as a receipt or order number, is required for all returns.

Non-Returnable Items

Certain products are not eligible for return or refund, including:

  • Gift cards
  • Custom or personalized items
  • Opened or used tackle and lures (for health and safety reasons)
  • Sale or clearance items (unless otherwise specified)

How to Return an Item

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer service team at info@futuretechluis.com or call us at (503) 263-8397. Provide your order number and the reason for the return.
  2. Return Authorization: We will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to return your item.
  3. Shipping the Return: Pack the item securely in the original packaging and include the RMA number on the return package. You are responsible for return shipping costs unless the item is defective or we made an error in fulfilling your order.

Refund Process

Once we receive the returned item and confirm it meets our return policy criteria, we will process your refund. Refunds will be issued to the original payment method, typically within 5-7 business days after receiving the item. Please note that it may take additional time for your bank or credit card issuer to process the refund.

Exchanges

If you need to exchange an item for a different size, color, or product, we recommend returning the original item for a refund and placing a new order. Please contact our customer service team if you need assistance with this process.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will arrange for a return or exchange at no cost to you. We may require photos of the damage or defect to process the return.

Late Returns

Items returned after the 30-day return period may not be eligible for a refund or exchange. In some cases, we may offer store credit at our discretion.

Customer Support

If you have any questions or concerns about our return and refund policy, or need assistance with a return, please contact us at:

We are committed to providing you with excellent customer service and will do our best to resolve any issues promptly.

Thank you for shopping at FutureTechLuis!